The internationalization of trade and the mass supply of products have brought up an impersonal nature of trade. Businesses avoid trading with personal contact and do not negotiate with the consumer, while methods such as standard terms, accession contracts and General Trading Terms have prevailed. Those methods, firmly based on the principle of Freedom of Contract, contribute to facilitating transactions and reducing costs, but often do not mutually serve the interests of businesses and consumers. Market rules often deprive consumers of alternative solutions, as the costs of litigation appears unproportionate in relation to the financial damage caused due to breach of contractual obligations.
In Greece, powerful and efficient institutions have been formed, to whom consumers can resort without excessive costs. Our office provides advice on how to resolve disputes in the most cost efficient and amiable way.
